Our 100% Money-Back Guarantee
Your satisfaction is paramount. If you are not completely happy with your purchase for any reason, we offer a full refund.
- 30-Day Full Refund: If our 1-on-1 support session doesn’t solve the issue, or if you’re simply not satisfied with the product, you have 30 days from the date of purchase to request a full refund.
- No Hassle, No Risk: We will process your full refund promptly. While we may ask for feedback to help us improve, it is not required to receive your refund.
How to Request Support or a Refund
Contact Us: Send an email to support@allavio.com or reach us through our contact page with your Order Number and a brief description of the issue you’re facing or your reason for the refund request. We will get back to you within one business day to either schedule a support call or process your refund.
Having Trouble? Let’s Fix It, Together.
We understand that sometimes technical issues or questions can arise. Before requesting a refund, we invite you to take advantage of our complimentary, personalized support.
- Complimentary 1-on-1 Video Support: If you’re facing any issues with installing, using, or customizing your template, we will happily schedule a live video conference call with you. One of our experts will walk you through the solution step-by-step, ensuring you can get the template working perfectly for your project. Reach out to us through our contact page to the 1:1 live support.
Our goal is to help you overcome any technical hurdles so you can get back to what matters most: creating incredible videos.
We like to happy and satisfied editors
At Allavio, our top priority is your happiness and creative success. We stand behind the professional quality and aesthetic of our DaVinci Resolve templates. We want you to feel completely confident and satisfied with your purchase. That’s why we’ve created a straightforward, customer-first guarantee.